Here at 123 kitchens we take our responsibilities to protect your privacy very seriously and recognise our responsibility to handle, manage and secure your data appropriately and legally. We operate in compliance with the European General Data Protection Regulation (GDPR) and Data Protection Act 2018 (UK).

123 kitchens Ltd. is the Data Controller for the personal data we collect about our customers, prospective customers, employees, potential new employees and those enquiring about our products and services. We are also a Data Processor on behalf of our customers to allow us to deliver our products. This privacy notice explains what you can expect when 123 kitchens collects and processes your personal information.

SUMMARY

• We keep to a minimum the information we hold about you.

• We use your data to provide our services to you, meet our legal obligations, improve our website and provide you with updates about our products and services.

• We delete your data when it is no longer needed for these things.

• We take security seriously.

• We do not record telephone calls.

• We will not share your information with any other companies outside of our Group without your permission unless required to do so by law.

• We will not sell your information.

• Your data will not be processed outside the EEA.

• We DO NOT use website cookies.

• We are happy to answer your questions about any of this.

Your rights

You have the following rights regarding your privacy and your personal data:

• To be informed and understand how your data will be used, secured and managed.

• To access the personal data we hold about you and understand how we process it.

• To have your data kept accurate and up to date and to be disposed of securely when no longer required.

• In some circumstances, restrict our processing of your data, and or to request we erase your personal data where this is appropriate.

• To object to our processing or withdraw previously given consent.

Not all rights will apply to all processing, however if you want to exercise any of these rights, please just contact us.

If you have concerns or a complaint about how we handle your data, please contact us and we will try to resolve the issue.

Contact Us

If you have any questions or concerns about this Privacy Statement or how we handle your personal data please contact us

• 123 kitchens Ltd., 41 Bawtry road, Doncaster, south Yorkshire, DN4 5NJ

• ​01302 279790

• info@123kitchen.co.uk

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 9th April 2025.

INFORMATION SECURITY

At 123 kitchens we take security seriously and are committed to information security best practice. 123 kitchens will store, process and transmit (when necessary) your information securely, we will do this using encryption and recognised appropriate security controls. We will ensure our staff respect your data and your privacy and when no longer required we will dispose of your data in a secure manner using recognised deletion and sanitisation techniques, cross cut shredding or appropriately vetted disposal contractors.

Our preference is to use Transport Layer Security (TLS) to secure email communications using encryption; however, we recognise some of you may not. We therefore run opportunistic TLS, meaning if you also use it our communications will be encrypted and secure by default. But if you don't communications will continue but they will not be encrypted and may not be entirely secure when passing over the internet. If you want to protect all emails and attached documents you send to us, we encourage you to set up opportunistic TLS also.

Phone calls are not encrypted or recorded. However, when we call you we collect Calling Line Identification (CLI) information. We use this information to help improve efficiency and effectiveness as well as for service desk reporting and troubleshooting performance issues. This information is retained for a maximum of 1 year. If you have particular security requirements, please contact us to discuss how we can support you.

RETENTION

Data about customers: duration of your relationship with us, then 7 years. Financial data: is kept for a minimum 7 years or if it relates to a customer then the above retention will apply.

Further detail on specific retention periods can be provided on request.

THIRD PARTIES

We will not transfer your personal data to third parties for their use or purpose without your permission, except in the following circumstances:

• If required to by law or court order.

• If you do not pay your bills, we may choose to engage a third party to recover any money you owe us.

• However, we do have a small number of companies providing services to us and they may process your data on our behalf. These third parties may include: legal advisors, auditors, our website hosting services, PR Agencies, relevant suppliers to fulfil your order.

• We may share your data with Associated companies within our Group to keep you up to date with details about our relevant home improvement services. If you have any questions about the third-party companies we use, please contact us.

VISITORS TO OUR WEBSITE

USING YOUR INFORMATION

DEALING WITH ENQUIRIES

If you have requested information via our website e.g. Our ‘contact us' page, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential clients want. We may also use your contact details to inform you of related products or services you may be interested in, however you can opt out at any time.

SECURITY AND PERFORMANCE

123 kitchens uses a third-party service to help maintain the security and performance of its website, as well as to determine website visitor behaviour and help us plan our business strategy, this helps us tailor our services and ensure they are relevant to our prospective clients' needs. To deliver this service it processes the IP addresses of visitors to the 123 kitchens website.

GDPR Legal Basis for processing:

• Art. 6(f): Legitimate interests where it is in the business interests of 123 kitchens to secure our IT infrastructure, improve the services we offer and gather data to aid business strategy planning.

PEOPLE WHO USE OUR PRODUCTS & SERVICES

What data we hold

As our customer we will hold the following information about you:

• Your name and contact information

• Information and documents about orders or enquiries, including communications with you

• Billing and payment information

Using your information

We use the information we hold about you and your business to provide the best service we can, to communicate with you regarding products or services we are providing or to inform you of other related products or services you may be interested in. We also use your information to bill you and keep track of payments.

GDPR Legal Basis for processing:

• Art. 6(a) Consent if you have asked us to provide you with information regarding our products and service via our website.

• Art. 6(b) Contractual requirement to fulfil our contracts with you and communicate with you regarding that contract.

• Art 6(f) Legitimate interests of 123 kitchens to generate business by maintaining contacts, generating quotations/designs and communicating with customers regarding their requirements and making you aware of other related products and services you may be interested in (marketing); however, you can object to this at any time and we will add you to our suppression list and cease sending you such marketing communications, you may still receive service communications. If the need arises we may also rely on legitimate interests for the recovery of unpaid debts.

PROSPECTIVE CUSTOMERS

What data we hold

If you contact us, we will hold the following information about you:

• Your name and contact information

• Information about your business activities (where applicable)

• Information about your enquiries, including communications with you

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Using your information

Providing advice and information regarding our products and services We use the information we hold about you (and your business, if applicable) to provide the best service we can, to communicate with you regarding services you may be interested in and to inform you of other related products or services you may be interested in.

GDPR Legal Basis for processing

• Art. 6(a) Consent if you have asked us to provide you with information regarding our products and services.

• Art 6(f) Legitimate interests of 123 kitchens to generate business by maintaining contacts, generating quotations/designs and communicating with prospective customers regarding their requirements. If you have previously requested information we may send you information about related products and services we offer; however, you can opt out at any time.

DEALING WITH ENQUIRIES

If you call us or make contact by email, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential customers want.

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